Who We Are
Our website address is https://approvedelectrix.com.au.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you submit a contact form or request a quote through our website, we collect personal information, including your name, email address, phone number, suburb information, and details about the services you’re interested in. We use this information to respond to your inquiries, provide quotes for requested services, and deliver our electrical services.
Cookies
If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use the following analytics and tracking tools to improve our website and services:
Google Analytics
We use Google Analytics to track and analyze website traffic. Google Analytics collects information such as:
- Pages you visit on our website
- How long you spend on each page
- How you got to our website
- What you click on while visiting our website
- Your approximate geographic location (country/city level)
- Your device, browser, and operating system type
Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).
Hotjar
We use Hotjar to better understand our users’ needs and optimize our website experience. Hotjar collects:
- Device information (IP address processed during your session and stored in a de-identified form)
- Device screen size and type
- Browser information
- Geographic location (country only)
- Preferred language
- Pages visited and user interactions (such as clicks, scrolling)
Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.
Who we share your data with
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.
Information collected through contact forms and quote requests is typically retained for the duration of our business relationship plus seven years for accounting and legal purposes. If you are a prospective customer who has not engaged our services, we typically retain your information for up to two years.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to:
- Access the personal data we hold about you
- Request correction of your personal data if it is inaccurate
- Request deletion of your personal data under certain conditions
- Object to our processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent at any time, where we rely on consent to process your data
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your personal information may be processed in Australia and in other countries where our service providers are located. These countries may have different data protection laws than your country of residence.
Your contact information
For privacy-specific concerns or to exercise your data rights, please contact us at:
Approved Electrix
Phone: 03 8370 5737
Email: info@approvedelectrix.com.au
Additional information
How we protect your data
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning and maintain SSL certification to encrypt data transmission.
What data breach procedures we have in place
In the event of a data breach that may affect your personal information, we will:
- Investigate the breach and take immediate steps to contain it
- Assess the potential risk of harm to affected individuals
- Notify affected individuals and the relevant authorities as required by law
- Review and update our security measures to prevent future breaches
What third parties we receive data from
We may receive information about you if you use any other websites we operate or other services we provide. We also work with third parties (including business partners, subcontractors, payment processors, and advertising networks) and may receive information about you from them.
What automated decision-making and/or profiling we do with user data
We do not currently use automated decision-making or profiling techniques with your personal data.
Industry regulatory disclosure requirements
As a licensed electrical contractor (REC: 22336), we comply with all industry regulatory requirements regarding customer information and privacy as mandated by Energy Safe Victoria and other relevant regulatory bodies.
Changes to this privacy policy
Approved Electrix has the discretion to update this privacy policy at any time. We encourage users to check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Last updated: April 4, 2025
